Arelion was recently awarded a Gold-Tier Verified Peering Provider (VPP) badge from Google, recognizing our ability to provide enterprises with diverse connectivity to Google Cloud services. The VPP is a Google-recognized badging program for Internet Service Providers (ISPs) that offers Google Cloud customers a simplified alternative to direct peering.
As a Google VPP, Arelion empowers enterprises with peering to Google Cloud services via Dedicated Internet Access (DIA), enabling customers to access Google without the need for an autonomous system number (ASN) running a Border Gateway Protocol (BGP) peering session with Google Cloud. Our low-latency public connectivity supports enterprises’ business operations by enabling diverse access to Google Cloud applications, with the VPP program leaving the complexities of peering arrangements to Arelion.
Our benefits as a Google VPP include:
- Shortest path to Cloud services and all other relevant destinations:
- Arelion’s global Internet backbone, AS1299, directly serves 70% of global Internet routes.
- 95% of end-users in the U.S. and E.U. are within one hop of AS1299.
- 5 top cloud providers directly connect to our network, including AWS, Google, Azure, Oracle and IBM.
- More local Google Cloud regions directly connected with diversity than any other carrier globally.
- High performance and secure connectivity:
- We control 75,000 km of optical fiber assets and operate 350+ Points-of-Presence (PoPs) globally.
- We implement RPKI to prevent route-hijacking and offer DDoS mitigation services.
- Industry-leading Customer Support:
- Dedicated Service Delivery coordinators and Service Managers
- 80% of trouble tickets are solved by our First Line Support without any escalation.
- Arelion focuses only on delivering and supporting connectivity services on our global footprint for large enterprises. Our specialization enables us to optimize our tools, processes and teams to do one thing and do it well.
Track record of customer excellence
Since our beginnings over 30 years ago, we’ve built our business model on a global connectivity footprint supported by world-class customer service. To this day, these value propositions are our true differentiators in the telecommunications market. In addition to Google’s VPP badge, our connectivity expertise and customer excellence are backed by other forms of third-party recognition, including:
- A Bronze Stevie Award for ‘Customer Service Department of the Year’
- A Net Promoter Score (NPS) of 72, reflecting overwhelmingly positive feedback from customers year-over-year
- ‘Midsized Service Provider’ winner of the ATLANTIC-ACM 2024 Global Wholesale Service Provider Excellence Awards in Brand, Customer Service, Data Value and Network Performance
- Five consecutive ChannelVision Visionary Spotlight Awards for ‘Most Responsive Supplier Team,’ recognizing the streamlined experiences delivered by our Conflict-Free Channel Program
- Kentik ranking AS1299 as the #1 Internet backbone
Our expert service delivery teams reflect the diversity of our global markets, helping us bridge cultural divides and language barriers to provide world-class experiences to businesses in diverse industries. No matter what problem a customer needs to solve, we pride ourselves on providing transparent, honest communication that facilitates collaboration and trust as our teams guide customers through their service delivery journey.
These values enable us to connect 2,700 customers across 125 countries. Our culture of customer excellence has helped us serve some of the largest global enterprises, including Spotify, Gassecry and others.
Exclusive focus on connectivity
As many telecom providers shift to a managed services model, Arelion has stuck to our strength since day one: delivering reliable connectivity on a global scale with superior customer support. Our network has grown organically for over thirty years in pursuit of this goal, meaning we can solve the complexities of global service delivery without passing the challenges of overlapping legacy networks and support systems on to our customers. With over 3 decades of success in the telecommunications industry, we’ve found simplicity is the best strategy. This approach has kept our organization lean and agile while maximizing our industry-leading expertise in reliable connectivity to benefit global enterprises.
As we continue our enterprise market expansion, we understand enterprises value customer experience and diverse, reliable access to business-critical applications. For all its innovation, the telecommunications industry isn’t just defined by technological progress; it’s also built on human relationships. This cultural value underpins our dedication to ensuring seamless service delivery experiences for our enterprise and wholesale customers as they enhance long-term business continuity through digital transformation.
Google’s VPP Badge further validates our ability to deliver value to the enterprise customers of one of the world’s largest hyperscalers. We owe these achievements to our expert staff, who work tirelessly to enable business-critical connectivity that fosters technological innovation on a global scale.
Paolo Gambini, Head of Enterprise Sales