When research firm ATLANTIC-ACM announced the winners of the ‘2024 U.S. Wholesale Service Provider Excellence Awards’, Arelion came out on top in no less then five categories among the CLEC (Competitive Local Exchange Carrier) & Fiber providers: Network Performance, Service Delivery, Customer Service, Brand, and Data Value.
The awards are based on detailed reviews from ~350 unique wholesale customers that rate each of the providers from which they currently buy services. Since most respondents rate multiple carriers, the study generates a total of 1,300+ carrier specific evaluations, rating each operator across numerous service and product categories.
Network Performance remains the leading factor for wholesale customers’ buying decisions, with Price and Service Delivery following closely. Data Value indicates the highest combined average for quality and price ratings.
Although Customer Service and Ease of Doing Business have slightly decreased in emphasis compared to 2023, they remain key differentiators in purchasing decisions. Growing demand for bandwidth is driving wholesale buyers to increase spending on Wavelength, Broadband, DIA, and Wireless services.
Further details on the awards are found here.