Over the years, we’ve consistently sought feedback from our customers, and one thing has become clear: customer experience is the key differentiator in the connectivity industry.
We are excited to share the results of our 2024 Net Promoter Score (NPS) survey, where we achieved an outstanding NPS of 70 for 2024, placing us among the top in the industry. Here are some of the comments from our customers:
- “Excellent account management which in turn makes doing business with Arelion a breeze.“
- “Arelion is reliable and has the world’s biggest IP network, experience of tens of years, world-class processes, professional account manager and customer service.“
- “Most reliable partner in the region.“
- “The service provided is top-notch, and the level of support is outstanding.“
- “Quality, reliability, excellent business relationship.“
Our commitment goes beyond just numbers – we are dedicated to consistently delivering exceptional customer service. What sets us apart in a competitive market is our approach to making connectivity services more accessible:
A seamless buying journey
We let customers choose how they interact with us, whether through our online portal, My Arelion, or directly with our solution experts.
A superior service delivery experience
By taking full ownership from order to operation, and with local knowledge of the markets we serve, our global delivery and your dedicated Service Delivery Manager work hard to ensure our services work seamlessly for you.
Excellence in service assurance
When incidents occur, we take full ownership to ensure fast resolution times. Our Customer Support Engineers, an absolute majority of whom are university graduates and many with double degrees, are equipped with top rapid-issue-resolution tools. A majority of them also have certifications from the leading telecom hardware vendors.
Embracing customer excellence
For Arelion, the Net Promoter Score is a great indicator of customer loyalty and trust in our company, and the fact that our NPS has increased by 20% YoY since 2012 is confirmation that our continuous investment in customer excellence is reflected in the quality of the experience we deliver.
Learn more about Arelion’s unique culture and first-time-right approach, enabling seamless Service Delivery and the industry’s highest first-line resolution rates here.