Tag: Customer support

CX in the USA: Anthony Manocchio

Recently, we decided it was about time we spent some time introducing you to the team at Telia Carrier that makes the customer experience (CX) we deliver the best in the industry.  That isn’t just our opinion, customers tell us time and time again that we are there when they need us, whether it is […]

On the front line of CX: Vera Skogoreva

At Telia Carrier our commitment to customer experience (CX) is second to none and we constantly look at how we can make improvements to how we deliver services and respond to incidents on our network.  Our CEO, Staffan Göjeryd, explains it in an earlier blog, but the heart of making CX a success is our […]

Automation for the people

Having the number one rated fiber backbone in the world is of course great, but speed and capacity are not the only things that are important to customers – or to us, for that matter.  Keeping that network going takes a lot of work because, no matter how hard you try, components fail and unexpected […]

An FAQ doesn’t cut it for customer service

We all know what it is like to have a bad customer experience.  They can come in many forms, whether it is navigating a website, dealing with an assistant that doesn’t understand the products they sell, or customer service agent that lacks the technical skills to help with your problem.  Heck sometimes it can be […]

Customer Experience – A Short Guide to Long-Lasting Relations

When you think about network service providers, “superior customer service” might not be the first thing that comes to mind. But today’s customers have more choice than ever before and choosing a provider that embraces the value of its customers is an increasingly important factor in the selection process. At Telia Carrier, our award-winning customer experience […]

Awarded in Hawaii – twice!

This week, we attended the annual Pacific Telecommunications Council (PTC) conference in Honolulu, Hawaii. A great opportunity for interesting discussions and the latest industry insights to bring home. But as it turned out, we’re also flying home with not one, but two awards. On Tuesday, research consultancy ATLANTIC-ACM delivered its 2020 Global Wholesale Service Provider […]