Tag: Customer experience

CX, ITIL and farming – Bernd Hesse has got your back

7 Dec 2021

In this, the last of our ‘meet the team’ blogs in 2021, we meet Bernd Hesse, a business service manager...

CX Networks 2022: Patience, Trust and Pride

29 Oct 2021

As we come to the end of the year, we want to reflect on what we have accomplished and where we can do...

CX in the USA: Anthony Manocchio

12 Oct 2021

Recently, we decided it was about time we spent some time introducing you to the team at Telia Carrier...

On the front line of CX: Vera Skogoreva

31 Aug 2021

At Telia Carrier our commitment to customer experience (CX) is second to none and we constantly look at...

Our Conflict-Free Channel Program Recognized Again

13 Jul 2021

Telia Carrier’s Conflict-Free Channel Program has done it again – earning the ‘Most Responsive Supplier...

CEO Blog: Building a Culture of Excellence

25 Feb 2021

When it comes down to choosing a service provider, there are many things to consider – from product...

An FAQ doesn’t cut it for customer service

7 Jul 2020

We all know what it is like to have a bad customer experience.  They can come in many forms, whether...

Standing out through customer experience

8 Jun 2020

While CX seems simple, it’s hard to get right. It starts with culture, such as the humility to realize...

Customer Experience – A Short Guide to Long-Lasting Relations

29 Apr 2020

When you think about network service providers, “superior customer service” might not be the first thing...

Awarded Best Wholesale Operator – yet again!

31 Oct 2019

Yesterday, at the 21st annual World Communication Awards which took place in London, Telia Carrier won...

Subscribe to our blog and keep up-to-date on news, insights and happenings.

As a subscriber, you will receive:

  • Monthly newsletter summarizing news and events
  • Invitations to events and webinars hosted by our technology gurus
  • Notification each time there is a new blog