The quest for network quality
The word ‘quality’ is often used in the telecoms industry. However, it is an elusive concept and somewhat difficult to define. Is it purely subjective or something that can be objectively measured and followed-up with figures and KPIs? The fact is, when it comes to the network and services, ‘quality’ is a broad and somewhat intangible concept, without a single commonly accepted definition. And while, for most leaders, network quality is a given – with SLAs acting as a key safety net – it does not define or capture all the qualities that matter to decision makers.
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