Tag: networking

Dirty data: reducing the Internet carbon footprint

More and more organizations realize the importance of sustainability and integrating sustainability into their business strategy. From a business perspective, sustainability is defined as doing business without negatively impacting the environment, community, or society as a whole. Organizations are making the shift to be more sustainable, in part, due to consumer demand. Consumers are becoming […]

CX, ITIL and farming – Bernd Hesse has got your back

In this, the last of our ‘meet the team’ blogs in 2021, we meet Bernd Hesse, a business service manager from our CX service management team, based in Frankfurt, Germany.  Bernd has been with Telia Carrier for over 20 years and seen a huge amount of innovation and change in terms of what our customers […]

CX Networks 2022: Patience, Trust and Pride

As we come to the end of the year, we want to reflect on what we have accomplished and where we can do better. For Telia Carrier, Customer Experience (CX) is about empowering our people to always do better. The heart of making CX a success is the sense of ownership that everyone in our […]

CEO Blog: Building a Culture of Excellence

When it comes down to choosing a service provider, there are many things to consider – from product features and technology platforms to contract terms and pricing. But at the end of the day, what does it all really boil down to? At Telia Carrier, after many years spent asking our customers for feedback, we […]

IP Transit – Everything Old is New Again!

New technologies are always hot topics for media and analysts alike. As we, and the industry, enjoy our exciting roller-coaster ride up and down on Gartner’s parabolic hype-cycle curve for various new technologies, it is important not to lose sight of our underlying foundations. One of these is IP Transit. IP Transit also referred to […]

An FAQ doesn’t cut it for customer service

We all know what it is like to have a bad customer experience.  They can come in many forms, whether it is navigating a website, dealing with an assistant that doesn’t understand the products they sell, or customer service agent that lacks the technical skills to help with your problem.  Heck sometimes it can be […]

Telia Recognized in Gartner’s Magic Quadrant

Last week, leading research and analyst firm, Gartner released the 2020 Magic Quadrant for Network Services, Global. We’re proud to say that Telia, backed by Telia Carrier, has been included among the 20 global network service providers covered in the report. In this year’s Magic Quadrant, Gartner evaluated the top established global network services including […]