Author: Guest Blogger

Anette Mullis, Arelion

Employee Spotlight: Q&A with Anette Mullis, Head of HR at Arelion

We often talk about meeting ever-increasing traffic demand and customer quality expectations within our industry. But another critical audience is our workforce and the expectations of current and future employees. How companies work and recruit new employees has been a hot topic over the past few years, fueled by remote and hybrid work due to […]

Women in telecoms – are there enough?

At Arelion, we like to celebrate the exceptional skills of all our staff.  In a recent internal webinar that took place as part of International Women’s Day, we learnt the great stories of some of our talented female colleagues.  Here we start a short blog series, asking the speakers at the event to share their […]

Product news: Ethernet Service Performance

At Arelion, customer care and quality of service are at the heart of what we do. We believe that trust starts with transparency, and we take great pride in sharing data and insights into our network performance, being open and honest about the services we provide. As such, we are happy to confirm that we […]

Matthew Jones Arelion

Securing cloud connectivity for IoT

We first became aware of cellular IoT connectivity by accident. After blocking illegitimate 3G signalling data traffic to our network in 2015, we got a call from a mobile operator (not a customer) complaining that we had taken down their connected car programme. Additional issues arose and soon it was clear that the hype around […]

Dirty data: reducing the Internet carbon footprint

More and more organizations realize the importance of sustainability and integrating sustainability into their business strategy. From a business perspective, sustainability is defined as doing business without negatively impacting the environment, community, or society as a whole. Organizations are making the shift to be more sustainable, in part, due to consumer demand. Consumers are becoming […]

CX, ITIL and farming – Bernd Hesse has got your back

In this, the last of our ‘meet the team’ blogs in 2021, we meet Bernd Hesse, a business service manager from our CX service management team, based in Frankfurt, Germany.  Bernd has been with Telia Carrier for over 20 years and seen a huge amount of innovation and change in terms of what our customers […]

Stepping back into the Ethernet

Getting the high-speed connectivity your business needs can be a balancing act between different technologies and topologies. Most companies today have a mixture of on-premises and cloud-based solutions that make up their IT infrastructure, along with multiple locations, and possibly multiple owned-data centres. Working out the best way to meet your connectivity needs across such […]

CX Networks 2022: Patience, Trust and Pride

As we come to the end of the year, we want to reflect on what we have accomplished and where we can do better. For Telia Carrier, Customer Experience (CX) is about empowering our people to always do better. The heart of making CX a success is the sense of ownership that everyone in our […]

CX in the USA: Anthony Manocchio

Recently, we decided it was about time we spent some time introducing you to the team at Telia Carrier that makes the customer experience (CX) we deliver the best in the industry.  That isn’t just our opinion, customers tell us time and time again that we are there when they need us, whether it is […]

On the front line of CX: Vera Skogoreva

At Telia Carrier our commitment to customer experience (CX) is second to none and we constantly look at how we can make improvements to how we deliver services and respond to incidents on our network.  Our CEO, Staffan Göjeryd, explains it in an earlier blog, but the heart of making CX a success is our […]

Bridging The Digital Divide and Expanding The Network

This interview with the 5G Talent Talk podcast, hosted by Carrie Charles, was originally published by RCR Wireless News. Listen to the episode here.    I am thrilled about my guest. I always say this, and I love all my guests, but I’m especially excited because I have Staffan Göjeryd. He is the CEO of Telia Carrier. He is […]

Our CEO Comments on Magic Quadrant Recognition

Just recently, Telia was recognized in Gartner’s 2020 Magic Quadrant for Network Services, Global. Being included in the Magic Quadrant shows that we have the capabilities to serve enterprises looking for a lean and responsive networking provider, who can provide them with a smooth transition towards cloud-based IT and SD-WAN, wherever they do business. In […]