Tag: customer service

Arelion earns Silver Stevie Award for customer service excellence

We’re proud to share that Arelion has been awarded the Silver Stevie® Award for Customer Service Department of the Year – our highest recognition to date in this category. This marks a significant step forward from our previous Bronze wins and reflects the continued evolution of our customer service excellence.

Winner of three ATLANTIC-ACM awards

Recently, the winners were announced for ATLANTIC-ACM’s 2022 Global Wholesale Service Provider Excellence Awards. The awards are based on ratings from 350+ unique wholesale buyers who provided over 1,300 carrier specific evaluations of service level and product quality for their current providers. Arelion was announced the winner for Midsized Service Providers in three categories: Network […]

On the front line of CX: Vera Skogoreva

At Telia Carrier our commitment to customer experience (CX) is second to none and we constantly look at how we can make improvements to how we deliver services and respond to incidents on our network.  Our CEO, Staffan Göjeryd, explains it in an earlier blog, but the heart of making CX a success is our […]

CEO BLOG: Shaping a New Era of Customer Excellence

Today signals the start of a new era for Telia Carrier as we officially become a standalone company with a new owner, Polhem Infra – a company focused on long-term infrastructure investment and backed by some of the largest Swedish pension funds. As I reflect over 20 years as part of the Telia family, not […]