Tag: Network Services

Reflections on our recognition in Gartner’s Magic Quadrant

For the third consecutive year, Arelion is proud to be recognized in Gartner’s Magic Quadrant for Network Services, Global. To be included is a rigorous process: service providers need to have a global network with coverage across Europe, North America and Asia; sell services to customers in all three regions; and offer a full portfolio […]

CX Networks 2022: Patience, Trust and Pride

As we come to the end of the year, we want to reflect on what we have accomplished and where we can do better. For Telia Carrier, Customer Experience (CX) is about empowering our people to always do better. The heart of making CX a success is the sense of ownership that everyone in our […]

Our Conflict-Free Channel Program Recognized Again

Telia Carrier’s Conflict-Free Channel Program has done it again – earning the ‘Most Responsive Supplier Channel Team’ by ChannelVision in their 2021 Visionary Spotlight Awards. That’s right, for the second year in a row our dedication to the customer experience has set us apart in the competitive network services market and the success we’ve achieved […]

Yet again in Gartner’s Magic Quadrant

Telia, through its networking division Telia Carrier, have once again been recognized in Gartner’s Magic Quadrant for Network Services, Global*. Each year, the analyst and advisory firm evaluates global network providers based on completeness of vision and ability to execute. To be included is a rigorous exercise: service providers need to have a global network […]

Standing out through customer experience

While CX seems simple, it’s hard to get right. It starts with culture, such as the humility to realize that your customers are more important than you. Recently, I was interviewed by Capacity Magazine about Telia Carrier’s heavy focus on customer experience – you can read the full article below. Q. Why is customer experience […]

Customer Experience – A Short Guide to Long-Lasting Relations

When you think about network service providers, “superior customer service” might not be the first thing that comes to mind. But today’s customers have more choice than ever before and choosing a provider that embraces the value of its customers is an increasingly important factor in the selection process. At Telia Carrier, our award-winning customer experience […]

Our CEO Comments on Magic Quadrant Recognition

Just recently, Telia was recognized in Gartner’s 2020 Magic Quadrant for Network Services, Global. Being included in the Magic Quadrant shows that we have the capabilities to serve enterprises looking for a lean and responsive networking provider, who can provide them with a smooth transition towards cloud-based IT and SD-WAN, wherever they do business. In […]