Tag: telecoms

Customer care, metaverse, and private networks

As one of the 2022 ‘ICT Visionaries’ selected by ISE Magazine, our VP Strategy Johan Ottosson is sharing his thoughts on various topics throughout the year. His second article for ISE Magazine covers customer care, the metaverse, and private networks. The article was originally published in the magazine’s July issue found here.  Customer Care and […]

Carving a path for the future

In this post, we continue our series in which we hand over the blog to one of the many great women that work at Arelion.  We’ve already seen some great pieces giving interesting perspectives on the world of work and Arelion, and this post is no different.  Today’s post is from Sumita Sharma, our Head […]

Doing things my way

Last month we started a new series of blogs, asking some of the many talented women that work at Arelion to share their experiences of working in the industry and any opinions and views on diversity and opportunity in the sector.  This is the second blog of the series, and today we’re publishing the thoughts […]

Anette Mullis, Arelion

Employee Spotlight: Q&A with Anette Mullis, Head of HR at Arelion

We often talk about meeting ever-increasing traffic demand and customer quality expectations within our industry. But another critical audience is our workforce and the expectations of current and future employees. How companies work and recruit new employees has been a hot topic over the past few years, fueled by remote and hybrid work due to […]

Women in telecoms – are there enough?

At Arelion, we like to celebrate the exceptional skills of all our staff.  In a recent internal webinar that took place as part of International Women’s Day, we learnt the great stories of some of our talented female colleagues.  Here we start a short blog series, asking the speakers at the event to share their […]

CX Networks 2022: Patience, Trust and Pride

As we come to the end of the year, we want to reflect on what we have accomplished and where we can do better. For Telia Carrier, Customer Experience (CX) is about empowering our people to always do better. The heart of making CX a success is the sense of ownership that everyone in our […]

CX in the USA: Anthony Manocchio

Recently, we decided it was about time we spent some time introducing you to the team at Telia Carrier that makes the customer experience (CX) we deliver the best in the industry.  That isn’t just our opinion, customers tell us time and time again that we are there when they need us, whether it is […]

On the front line of CX: Vera Skogoreva

At Telia Carrier our commitment to customer experience (CX) is second to none and we constantly look at how we can make improvements to how we deliver services and respond to incidents on our network.  Our CEO, Staffan Göjeryd, explains it in an earlier blog, but the heart of making CX a success is our […]

Bridging The Digital Divide and Expanding The Network

This interview with the 5G Talent Talk podcast, hosted by Carrie Charles, was originally published by RCR Wireless News. Listen to the episode here.    I am thrilled about my guest. I always say this, and I love all my guests, but I’m especially excited because I have Staffan Göjeryd. He is the CEO of Telia Carrier. He is […]

Four telecoms predictions for 2021

In an article in Capacity, our Chief Evangelist, Mattias Fridström shared what the events of 2020 will mean for the telecoms community in 2021. The original article is found here.   Four telecoms predictions for 2021 shaping the new normal The year 2020 has been a biblical one that has seen a global pandemic sweep across […]

An FAQ doesn’t cut it for customer service

We all know what it is like to have a bad customer experience.  They can come in many forms, whether it is navigating a website, dealing with an assistant that doesn’t understand the products they sell, or customer service agent that lacks the technical skills to help with your problem.  Heck sometimes it can be […]