The corporate WAN – it’s time to transform

Our newest report has found that corporate WANs are not delivering on their promises in a number of key areas, with security in particular the biggest pain point, alongside service flexibility and supplier performance. 

What, A Conflict-Free Channel Program?

Telia Carrier has always focused on the customer experience and it’s one of the things that really set us apart in a competitive network services market. Our work with channel partners is no exception. Therefore, I’m proud that Telia Carrier recently was recognized by ChannelVision as the ‘Most Responsive Supplier Channel Team’ in the 2020 Visionary […]

CEO Blog: An Even Brighter Future

This morning, Telia Company announced that it has agreed to divest the Telia Carrier business and related assets to Polhem Infra, a Swedish investment company backed by some of the largest Swedish pension funds. After nearly 20 years as part of the Telia Company family, it is now time for a new era for Telia […]

The Rise of Hybrid Networks

If the public Internet could speak in its own defense, it would likely quote Mark Twain’s London 1897 remark, “The reports of my death have been greatly exaggerated.” For the past decade or two, network solution vendors and others peddling various enterprise services have all declared the public Internet is broken, or worse, dead. Those […]

The Future of Network Procurement

As an IT procurement professional, you handle the sourcing of complex technology solutions that are key to the future success of the business. And network purchases represent one of the most complex product categories you are responsible for. Here at Telia Carrier, we understand the challenges that you face. As a global connectivity provider, it’s […]

The Optical Networks Future: Open and Disaggregated

In recent months we’ve been busy giving our global optical network infrastructure a major makeover. Our mission – to jump-start a new era of network innovation and interoperability that will prove transformative for all our customers. So, what exactly have we been up to? Having one of the largest global optical transmission network footprints we […]
Staffan CEO Telia Carrier

Industry Spotlight with our CEO

Recently, our CEO Staffan Göjeryd was interviewed by Telecom Ramblings, talking about his journey, our approach for growing our footprint and the impact COVID-19 had on network traffic. The original article is found here. Industry Spotlight: Telia Carrier CEO Staffan Göjeryd The wholesale fiber and internet space has been a rough neighborhood ever since the […]

IP Transit – Everything Old is New Again!

New technologies are always hot topics for media and analysts alike. As we, and the industry, enjoy our exciting roller-coaster ride up and down on Gartner’s parabolic hype-cycle curve for various new technologies, it is important not to lose sight of our underlying foundations. One of these is IP Transit. IP Transit also referred to […]

State of the Internet

Telia Carrier’s global Internet backbone, AS1299, accounts for nearly 60 percent of global Internet routes. Being a leader in its field entails plenty of responsibilities. For us, it implies duties for every customer…

An FAQ doesn’t cut it for customer service

We all know what it is like to have a bad customer experience.  They can come in many forms, whether it is navigating a website, dealing with an assistant that doesn’t understand the products they sell, or customer service agent that lacks the technical skills to help with your problem.  Heck sometimes it can be […]

Standing out through customer experience

While CX seems simple, it’s hard to get right. It starts with culture, such as the humility to realize that your customers are more important than you. Recently, I was interviewed by Capacity Magazine about Telia Carrier’s heavy focus on customer experience – you can read the full article below. Q. Why is customer experience […]

A millennial view on the telco industry

Telecommunications is, and has pretty much always been, one of the fastest developing industries in the field of scientific innovation. Distant memories of expensive international phone calls, renting video tapes, playing ‘snake’ on a mobile phone and exchanging information on floppy disk are gradually fading away. Working for a company that owns one of the […]