CX, ITIL and farming – Bernd Hesse has got your back

In this, the last of our ‘meet the team’ blogs in 2021, we meet Bernd Hesse, a business service manager from our CX service management team, based in Frankfurt, Germany.  Bernd has been with Telia Carrier for over 20 years and seen a huge amount of innovation and change in terms of what our customers […]

Enhanced DDoS visibility for faster mitigation

DDoS attacks continue to plague the industry, with increased activities reported by all major providers. We are not seeing this trend changing any time soon and continue to witness an increase in threat and sophisticated extortion attacks (read more in our DDoS Threat Landscape Report 2021). With this increased activity, it is natural that customers […]

Stepping back into the Ethernet

Getting the high-speed connectivity your business needs can be a balancing act between different technologies and topologies. Most companies today have a mixture of on-premises and cloud-based solutions that make up their IT infrastructure, along with multiple locations, and possibly multiple owned-data centres. Working out the best way to meet your connectivity needs across such […]

CX Networks 2022: Patience, Trust and Pride

As we come to the end of the year, we want to reflect on what we have accomplished and where we can do better. For Telia Carrier, Customer Experience (CX) is about empowering our people to always do better. The heart of making CX a success is the sense of ownership that everyone in our […]

CX in the USA: Anthony Manocchio

Recently, we decided it was about time we spent some time introducing you to the team at Telia Carrier that makes the customer experience (CX) we deliver the best in the industry.  That isn’t just our opinion, customers tell us time and time again that we are there when they need us, whether it is […]

Cyber security trends in the Financial Sector

Companies in the financial sector see the network as a significant security threat.  It’s easy to see why, with both banking and financial services (FS) businesses suffering a huge number of security incidents in the last 12 months – including multiple DDoS attacks – often accompanied by ransom demands and extortion. 

On the front line of CX: Vera Skogoreva

At Telia Carrier our commitment to customer experience (CX) is second to none and we constantly look at how we can make improvements to how we deliver services and respond to incidents on our network.  Our CEO, Staffan Göjeryd, explains it in an earlier blog, but the heart of making CX a success is our […]

Bridging The Digital Divide and Expanding The Network

This interview with the 5G Talent Talk podcast, hosted by Carrie Charles, was originally published by RCR Wireless News. Listen to the episode here.    I am thrilled about my guest. I always say this, and I love all my guests, but I’m especially excited because I have Staffan Göjeryd. He is the CEO of Telia Carrier. He is […]

Our Conflict-Free Channel Program Recognized Again

Telia Carrier’s Conflict-Free Channel Program has done it again – earning the ‘Most Responsive Supplier Channel Team’ by ChannelVision in their 2021 Visionary Spotlight Awards. That’s right, for the second year in a row our dedication to the customer experience has set us apart in the competitive network services market and the success we’ve achieved […]

Building Network Diversity into US Market

2020 was a record-breaking year for us in terms of network growth, with substantial global growth of 30 new Points of Presence (PoPs) around the world. While Telia Carrier has been consistently ranked the number one backbone provider with more than 65 percent of Internet routes directly connected to our network, last year we added […]

Placing Lyon on the digital world map

One of the most exciting things for us about expanding our network backbone and the services we can offer is the wider story it tells about how digital communications is changing.  On a global scale we are seeing the expectations from enterprises and consumers increase: they want access to new content and services – with […]

CEO BLOG: Shaping a New Era of Customer Excellence

Today signals the start of a new era for Telia Carrier as we officially become a standalone company with a new owner, Polhem Infra – a company focused on long-term infrastructure investment and backed by some of the largest Swedish pension funds. As I reflect over 20 years as part of the Telia family, not […]