Awarded for network performance and customer service

We’re proud to announce that Arelion is a ‘Midsized Service Provider’ winner of the ATLANTIC-ACM 2024 Global Wholesale Service Provider Excellence Awards in no less than four categories: Brand, Customer Service, Data Value, and Network Performance.

The awards are based on ratings from 470+ unique wholesale buyers who provided over 1,900 carrier specific evaluations of service level and product quality for their current providers.

ATLANTIC-ACM introduced the Global Wholesale Report Card survey in 2000 to offer wholesale providers competitive customer experience benchmarking data along with insights on shifting purchase dynamics and buying priorities.

Network Performance remains the primary consideration for global wholesale customers when buying services, followed by Network Security, Price, and Service Delivery.

Respondents continued to exhibit a heavy focus on core data connectivity and last mile access, while demonstrating their desire to find cost savings where possible. Security services adoption also continues to rise as respondents look to meet the challenges of the current threat environment. Neutral Colocation, DDoS Mitigation, Managed Firewall, Dark Fiber, and Cloud Managed Network Security fuel buyer demand for additional services.

Learn more about Customer Excellence at Arelion.

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