Arelion’s Channel Program awarded for the fifth consecutive year

Arelion has won ChannelVision’s Visionary Spotlight Award for “Most Responsive Supplier Team” for the fifth consecutive year, highlighting our continued commitment to ensuring world-class customer experiences through our Conflict-Free Channel Program.

This recognition reinforces our mission to build trust within the Technology Service Distributor (TSD) community through transparent communication and end-to-end service delivery. These qualities are Arelion’s primary differentiators in the hypercompetitive network services market, helping us assist Trusted Advisors in serving their customers’ networking requirements.

We owe this continued success to our talented service delivery teams, who work tirelessly to ensure high-quality connectivity for the customers relying on our network every day to enable business-critical services.

What sets us apart

Our continued success in the Channel results from our expert technicians, world-class customer service and organic network expansion, enabling us to simplify the complexities of global service delivery and network performance. Our frontline staff resolves 80 percent of trouble tickets without further escalation, and our customer service center (CSC) is staffed only by engineers. These achievements embody our customer-centric culture, with our Net Promoter Score (NPS) of 72 reflecting our dedication to forging positive customer interactions through 24/7/365 support.

Our globally distributed service delivery teams are experts in the markets they serve and own solutions throughout the service lifecycle until they operate as designed in the customer’s IT environment. For all its technological innovation, the connectivity business is also an industry built on interpersonal relationships. Our support staff reflects the diversity of our global markets, with our expert technicians possessing contextual knowledge of our customers’ business needs, cultural values and technological requirements.

We’ve also expanded our network organically for 30 years without mergers or acquisitions, allowing us to maximize performance, reliability, security and capacity through a fully integrated network. Our core expertise has not wavered for over three decades: reliable connectivity underpinned by world-class customer service.

Our conflict-free channel program

Arelion’s Conflict-Free Channel Program, launched in 2020, leverages a channel-neutral strategy to ensure it does not conflict with our direct sales team, allowing Trusted Advisors to work directly with our Channel Development Managers. This model has received overwhelmingly positive feedback from our Channel Partners during each annual program reevaluation. Our Channel Program enables Technology Brokerage Firms to provide their customers with an improved alternative to incumbent telecom providers’ Channels, giving them access to experienced account directors and unparalleled customer service built on technical expertise.

Our Channel Program’s Best Practices guideline for engagement establishes productive, long-standing Channel relationships by streamlining and accelerating communication with our Channel partners. Looking ahead, Arelion is focusing on providing supplementary education to our Channel Partners so they can keep their customers fully informed on our global network’s strength and value. Our Channel Program’s positive trajectory is vital to our enterprise go-to-market strategy, and we’re grateful our skilled engineers have been recognized once again for their ability to meet and exceed our Channel Partners’ expectations.

We look forward to continuing our momentum and serving new TSDs in 2024 and beyond through our portfolio of industry-leading connectivity services, including Wavelengths, IP Transit, DIA, Ethernet, DDoS Mitigation, and Cloud Connect.